Senior Account Manager

Updated: October 11, 2018
Location: England, United Kingdom
Job ID: 769

Overview

We are looking for individuals to join our team who bring forward thinking, a solutions focused approach, innovation and energy to the forefront of everything they do.

Our Medical Communications team delivers across a spectrum of work with the aim of translating complex science into compelling messages that deliver value and action. Our credentialed Medical Education Consultants provide clients with strategic insight and innovative medical communications solutions for even the most complex products and diseases. We provide content that can be syndicated across all media and channels to deliver solutions to enhance patient care.

The primary purpose of the role is to have mastered coordination of the clients account and to begin to provide oversight on their behalf. This will mean working with the team both internally and externally (suppliers) to ensure the timely delivery of projects. As well as, taking primary ownership of your accounts and the management of high quality outputs from the team.

Responsibilities
Client Services Management

•Manage/delegate tactical & administrative processes

•Continue to foster client relationships to secure agency business & ensure client satisfaction.

•Take the lead on developing strategic, creative & digital planning with input from team experts

•Understand the client's business

•Play active part on new pitches and attend F2F pitch presentations when required

•Suggest and generate proposals and estimates for new project ideas and to contribute to new innovations in the agencies offering

Product Task/Leadership & Accountability

•Assume responsibility for team's delivery of quality work products that meet or exceed client expectations

•Managing junior colleagues and overseeing their activity

•Taking responsibility for project budgets and reviewing budgets for more junior team members

•Maintaining strong working relationships with clients

•Begin to identify opportunities for organic growth projects

Business Management

•Supervise client-related financial & business operations for the team

•Take ownership of all core account business/financial deliverables and ensure financial management & budget compliance, Anticipate & report on issues.

•Apply sound business insight & judgment in the best interests of the agency & our clients

•Demonstrate solid understanding of Medical Communications business and help identify organic growth and new business opportunities

•Responsible for accurate input of all hours worked onto timesheets on a daily basis for self and teams

Team Orientation/Collaboration

•Set the example for professionalism & work ethic on the account team

•Assume leadership as the day-to-day champion of the brand, internally & externally.

•Support senior staff and build cohesive junior team with solid mentorship and management

•Manage and coach direct reports effectively by providing constructive and actionable feedback

•Pro actively contribute to the culture of the wider team

•Pro actively contribute to Company meetings

Job Requirements

•Degree educated

•Good organizational and administration skills

•Strong communications skills

•Ability to work in a fast paced environment

•Strong attention to detail and good proof reading skills

•Solution focused - suggestion of ideas and recommendations where appropriate

•Able to lead a team effectively

•Able to demonstrate influencing skills and abilities

•Good Financial & commercial acumen

•Knowledge of pharma regulations (ABPI)

•Ability to use Powerpoint, Microsoft Word and Microsoft Excel

Interested in Syneos Health? Get In Touch