European Operational Excellence Lead

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Updated: June 28, 2019
Location: London, ENG, United Kingdom
Job ID: 4480


Discover what our 23.000 employees already know: Syneos Health is an inspiring place to be. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world.

We are looking for a talented
European Operational Excellence Lead

United Kingdom

Here at Selling Solutions, a critical segment of Syneos Health, we offer innovative promotional and educational resources that deliver customized commercial solutions to the world's leading healthcare companies so they can focus on what they do best; prevent and treat disease.


The role achive these core functions:

  • Operations support to commercial operations director in the areas of field team organization, monitoring and reporting on implementation of field activities and support to country leads as required to support country planning and implementation.

  • Operations team member working within Syneos team and reporting to the Director of Sales Operations

  • Track field team execution tracking and performance monitoring of project  KPIs both quantitative and qualitative both at a regional and country level

  • Responsibility for field team operational set-up and elements both at a regional level and at the country level including operations processes and field team tools (ie account management, reach&frequency analysis, budget trackers, etc)


  • Drive operations processes in collaboration with hub team to support field team activities as required

  • Collaborate on development of performance goals and objectives at all levels for the field teams and appropriate measures to ensure achievement and set up tools to track and monitor performance versus objectives.

  • Inspires ownership, accountability, initiative, and engagement 
  • Collaborate on incentive compensation plan design and oversee plan administration
  • Ensure contracted services, information flow and all other deliverables are completed on time. (ie CRM, field team on boarding, regional training program)

  • Collaborate with  team and client to design reports and tools to monitor attainment of goals established in the client agreement

  • Support to develop common frameworks and analysis forthe project country plans to deliver goals and objectives integrating the activity of all the internal stakeholders
  • Identify potential issues, other challenges re: delivery vs. expectation and discuss appropriate contingency measures in collaboration with hub and country teams
  • Conduct regular meetings with the hub and field leaders  as well as field people   to discuss program issues, training needs and field operational needs. .

  • Coordinate regional field team meetings/events, as necessary from a sales operations perspective.
  • Perform re-forecasts of project variables as necessary throughout project.
  • Prepare and review status reports on all project activities
  • Liaise with the project lead and client project team as appropriate to ensure seamless delivery in both directions
  • Attend client meetings and provide updates as required
  • Add value through the ongoing identification and exploitation of opportunities to grow & support the project


Job Requirements


  • Meaningful sales operations experience in pharmaceutical industry ideally in more than one EU country (minimum 7 years experience); European sales project experience across EU5 preferred

  • Solid European experience/understanding of  Marketing, Market Access, PR, Medical Education; to supplement their sales management skills

  • Experience working in a service oriented environment (desired but not essential)

  • Must have proven track record with a preference for regional/global experience with a pharmaceutical company

  • Proven, successful history in operational role

Our offer

In addition to a very competitive salary we offer a company car for private use or allowance, pension and life insurance, as well as access to great professional development. We are an ideal platform for your further career growth.


Apply today for our Commercial Country Lead opportunity!


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