Account Group Director

Updated: September 9, 2021
Location: Manchester, ENG, United Kingdom
Job ID: 132977


You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Account Group Director role with Litmus.

We are looking for individuals to join our team who bring forward thinking, a solutions focused approach, innovation and energy to the forefront of everything they do.

Our Medical Communications team delivers across a spectrum of work with the aim of translating complex science into compelling messages that deliver value and action. Our credentialed Medical Education Consultants provide clients with strategic insight and innovative medical communications solutions for even the most complex products and diseases. We provide content that can be syndicated across all media and channels to deliver solutions to enhance patient care.

The primary purpose of this role is to act as a partner to our clients and to deliver client service excellence by leading by example. In addition to  driving high levels of satisfaction and seeking out new business opportunities as the main senior point of contact. 

Focus would be on ensuring smooth running of client services teams and accountability for meeting the business objectives of the clients both strategically and financially. Would be seen as a key ambassador for the company and it’s values.

Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our clients at a local, European and global level. Whatever the reach required, we specialize in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our clients as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels. As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.


•Oversee and lead the Account Groups in order to manage and grow existing client accounts

•Develop commercial opportunities with existing clients maximising account and revenue growth

•Build a pipeline of future work and ensure that the company’s client revenue target is achieved

•Support the identification and conversion of new business opportunities

•Input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives

•Obtain client feedback and drive increases in client satisfaction and engagement

•Manage tracking and reporting of revenue and resourcing to support team growth

•Negotiate beneficial and competitive budgets with clients and procurement teams

•Manage tracking and reporting of performance to ensure team accountability and quality of service

•Identify opportunities for business across the agencies family and participates in cross business pitches

•Provide strategic guidance to team to enable successful project execution & identify & address potential issues

•Responsible for leading a number of account teams, including the establishment and maintenance of quality standards, cost efficiency and working practices
•Actively input into the development of our business strategy based on an understanding of the medical communications market and client service management

•Actively contribute and lead wider team initiatives in order to upskill individuals and drive collaboration across the unit

•Foster cross-unit working and collaboration across the agencies Health Communications divisions

•Collaborate with senior leadership team,, helping to shape the future of the business unit and taking on appropriate responsibilities for the smooth running of the wider medical communications team

•Take ownership in developing mid-level staff and develop and guide them on how to be future leaders

•Lead constructively into reviews and objective setting for members of your team, and ensure these are completed at all times required by agency practice

•Ensure training needs are met

Job Requirements

•Degree Educated within a scientific discipline (or equivalent) 

•Good organizational and administration skills

•Strong communications skills
•Line management experience

•Ability to work in a fast paced environment

•Strong attention to detail and good proof reading skills

•Solution focused – suggestion of ideas and recommendations where appropriate

•Able to lead a team effectively and manage upwards

•Demonstrates strong leadership skills

•Able to demonstrate influencing skills and abilities

•Good Financial & commercial acumen

•Knowledge of pharma regulations (ABPI)

•Ability to use Powerpoint, Microsoft Word and Microsoft Excel

Litmus is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion and technology; between data, design and human insight. We are able to make those connections because our advertising, public relations, medical communications, digital, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

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