Field Application Scientist Europe

Updated: February 10, 2022
Location: London, ENG, United Kingdom
Job ID: 140466

Overview

TSP Europe has been appointed to search for a Field Application Scientist to join a U.S. Biotech company and drive the growth of its new European commercial organisation.

Our client is seeking an exceptional Field Applications Scientist to join their growing Customer Experience (CE) team. The CE team’s primary focus is to delight its customers, make them successful, and drive market adoption of the company’s products. This position will play a key role in laying the groundwork for a best-in-class customer experience and leaving their mark on the organisations culture and behaviours for years to come.  

Responsibilities

Based in any main European country, the Field Application Scientist will have a track record of accomplishments in academia and in the life sciences industry. Candidates must have a strong entrepreneurial orientation and an industrious attitude. The core areas of responsibility for this role include: 

  • Support the development of a Customer Experience organisation that is structured for growth, global operational excellence, and customer and employee success
  • Become an expert in the client’s technology, understand the competitive landscape, and articulate their value proposition    
  • Actively take part in the customer life cycle from partnering with sales on prospecting to coordinating and performing customer site training. As well as troubleshooting issues and reporting the voice of the customer back to internal groups 
  • Help customers conduct novel proteomics experiments at scale and speed. Maximise their success by assisting with experimental design, implementation, analysis, and interpretation of results  
  • Help with training and supporting global distributor partners
  • Deliver outstanding pre-sales presentations, post-sales training, and educate customers as well as prospects on the use of the technology 
  • Foster a positive and supportive working relationship with customers. Help manage their expectations and gain trust
  • Identify, document, and communicate customer experience feedback, product requirements, market trends, and business intelligence to internal stakeholders
  • Develop and deliver materials for customer-facing activities, for example, support processes for installations, training, and knowledge management
  • Develop strong interdepartmental collaborations with Marketing, Sales, Product Development, and Automation to ensure the voice of the customer is heard and escalations are resolved with urgency  

Job Requirements

  • S./M.S. or Ph.D. (preferred) in a life science discipline or equivalent experience
  • Lab experience in proteomics, mass spectrometry, molecular biology, biochemistry, or genomics  
  • Experience supporting customers in a commercial environment preferred
  • Supporting distributor partners preferred
  • Hands on experience with common biochemistry, molecular biology and data analysis techniques (LC-MS/MS and proteomics preferred)
  • Experience in experimental design, interpretation, troubleshooting, and optimisation
  • Ability to develop solutions to complex problems that require innovation and collaboration
  • Exceptional written and oral communication skills with demonstrated success in delivering presentations and trainings
  • Aptitude for understanding, communicating, and training on scientific concepts, applications, and methods
  • Commitment to providing outstanding customer service
  • Ability to handle the dynamic, fast-paced, and multi-tasking environment of a rapidly growing biotech company
  • Strong and collaborative work ethic; must be a self-starter and persistent in achieving objectives to support their scientific and business goals
  • Must work well in a small team setting with the ability to work independently and collaboratively while meeting scheduled deadlines in a fast-paced environment
  • Must be able to travel internationally up to 80% of the time

Language skills: English required.  Multiple language skills are a plus.

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