Senior Account Manager

Updated: March 9, 2023
Location: London, ENG, United Kingdom
Job ID: 147938


You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic  Senior Account Manager role with Litmus.

We are looking for individuals to join our team who bring forward thinking, a solutions focused approach, innovation and energy to the forefront of everything they do.

Our Medical Communications team delivers across a spectrum of work with the aim of translating complex science into compelling messages that deliver value and action. Our credentialed Medical Education Consultants provide clients with strategic insight and innovative medical communications solutions for even the most complex products and diseases. We provide content that can be syndicated across all media and channels to deliver solutions to enhance patient care.

The primary purpose of the role is to have mastered coordination of the clients account and to begin to provide oversight on their behalf. This will mean working with the team both internally and externally (suppliers) to ensure the timely delivery of projects. As well as, taking primary ownership of your accounts and the management of high quality outputs from the team.

Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our clients at a local, European and global level. Whatever the reach required, we specialize in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our clients as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels. As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.



Client Services Management

•Manage/delegate tactical & administrative processes
•Continue to foster client relationships to secure agency business & ensure client satisfaction.
•Take the lead on developing strategic, creative & digital planning with input from team experts
•Understand the client’s business
•Play active part on new pitches and attend F2F pitch presentations when required
•Suggest and generate proposals and estimates for new project ideas and to contribute to new innovations in the agencies offering

Product Task/Leadership & Accountability
•Assume responsibility for team’s delivery of quality work products that meet or exceed client expectations
•Managing junior colleagues and overseeing their activity
•Taking responsibility for project budgets and reviewing budgets for more junior team members
•Maintaining strong working relationships with clients
•Begin to identify opportunities for organic growth projects
Business Management

•Supervise client-related financial & business operations for the team
•Take ownership of all core account business/financial deliverables and ensure financial management & budget compliance, Anticipate & report on issues.
•Apply sound business insight & judgment in the best interests of the agency & our clients
•Demonstrate solid understanding of Medical Communications business and help identify organic growth and new business opportunities
•Responsible for accurate input of all hours worked onto timesheets on a daily basis for self and teams

Team Orientation/Collaboration

•Set the example for professionalism & work ethic on the account team
•Assume leadership as the day-to-day champion of the brand, internally & externally.
•Support senior staff and build cohesive junior team with solid mentorship and management
•Manage and coach direct reports effectively by providing constructive and actionable feedback
•Pro actively contribute to the culture of the wider team
•Pro actively contribute to Company meetings

Job Requirements

•Degree educated
•Good organizational and administration skills
•Strong communications skills
•Ability to work in a fast paced environment
•Strong attention to detail and good proof reading skills
•Solution focused – suggestion of ideas and recommendations where appropriate
•Able to lead a team effectively
•Able to demonstrate influencing skills and abilities
•Good Financial & commercial acumen
•Knowledge of pharma regulations (ABPI)
•Ability to use Powerpoint, Microsoft Word and Microsoft Excel

Litmus is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion and technology; between data, design and human insight. We are able to make those connections because our advertising, public relations, medical communications, digital, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

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